Tag Archives: editorial

So, what is editorial excellence…? We asked visitors to London Book Fair 2017 to tell us.

The whirlwind that is London Book Fair is over for another year. We are very grateful to LBF for again giving us the opportunity to exhibit at the fair. We wanted not only to spread the word about the SfEP in general, but also to push our message that editing does matter. Which raises the question of what good editing looks like.

We ran a competition* inviting fair attendees to tell us what ‘editorial excellence’ means to them. We had a mixed bag of responses, but with some common themes. Here are some of them:

Do you agree with them all? It’s interesting to note that entries from some of the publishing students and those newer to the profession have a common theme of ‘going above and beyond’ and producing error-free work, whereas those from more experienced hands focus on retaining the author’s voice and balancing the demands of the process.

Perhaps that experience is telling. Learning how to be a good editor takes time. It very much involves acquiring and nourishing our sense of what and when not to change. As editors and proofreaders, we all want our work to be error-free (and cringe when we let through a blooper), but what would ‘perfection’ look like? Often one person’s notion of what is ‘right’ is quite different from another’s. Our job, perhaps, is not to impose our picture of perfection but to get to know what our client’s picture looks like.

Ian Howe presented a seminar for us called ‘Editing matters – doesn’t it?’ This was met with great enthusiasm by a packed room. He gave us some good examples of when not to change, proving that there’s more to editing and proofreading than just knowing the ‘rules’ of grammar and being able to spot typos. To apostrophe or not to apostrophe, that was the question. (The answer is yes if it’s King’s Cross, but no if it’s Barons Court. You just have to know that. Or know when to look something up.)

It’s a tricky business this editing malarkey, isn’t it? It’s just these sorts of questions that we’ll be exploring further at our annual conference from 16–18 September, Context is key: Why the answer to most questions is ‘It depends’. Booking is open now, and there’s an early-bird rate until 28 April. But don’t ponder too long – our conference places usually sell out fast!

*Congratulations to Sophie Eminson, whose name was drawn as the winner from our competition entries. She wins a complete set of SfEP guides.

Margaret Hunter is the marketing and PR director of the SfEP. She works as an editor and proofreader as Daisy Editorial, and particularly likes helping independent authors with business guides, memoirs and general non-fiction. She loves taming Word’s styles and templates.

7 questions to consider when naming your editorial business

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One of the most important decisions you’ll make when starting any new venture is what you should call your new business. Here are seven questions that will help you come up with the perfect name for your editorial business.

1. Should I use my own name?

If you are already well established in your editorial career, it can be helpful to use your own name in your business as it will help potential clients find you, particularly if they have worked with you previously. However, this doesn’t work if you have a more common name. If your moniker is along the lines of John Smith, you may prefer your business name to be a little more original.

2. Should I include details of what I do?

It can be helpful to outline your services as part of your business name, but be careful not to box yourself in. While ‘X Proofreading’ may be a perfect description of your business offering today, next year, after you’ve expanded into copy-editing or developmental editing, you may find that the proofreading part of your business name restricts you.

3. Is my proposed business name easy to pronounce and spell?

Picture the scene: You’ve met a really promising contact and exchanged business cards; a week later your new contact wants to get in touch. Unfortunately, they’ve mislaid your contact details, but that’s not a problem because they remember your business name. A simple internet search should yield your phone number or email address. Except when they type in what they remember as the name of your business, they spell it differently. Or maybe they have seen your business name written down and they are recommending you to a colleague, but they pronounce the name of your business as they remember hearing it, not as it is actually spelt, so they can’t find you. You’ve lost out on potentially valuable business. So keep your business name simple and avoid homonyms or puns that could confuse potential clients when they try to find you. Moreover, slightly odd spellings could be seen as detrimental when you are trading as someone who specialises in catching typos.

4. What is my story?

If you decide not to use your own name, don’t just think about the services you offer, think about your story. Is there a particularly original path you took that brought you to this career? Could your business name hint at your story? An added bonus is that this will give you something to talk about when you first introduce your business to prospective clients.

5. Is geography important to me?

Perhaps you have a local landmark or heritage that you’d like to reference in your name. Or would you rather not tie yourself to a particular region? Remember to think about the future as well as the present. If you are likely to relocate, would this impact on your business if your name is linked to a particular locale?

6. Are there any other businesses already using my proposed name?

You’ve come up with the perfect name; it’s so original no one else could have come up with it — never assume this is the case. Always search on the internet first. Google your ideal name and see what comes up. Then check the common domain name providers to see if the address is available. And don’t forget to search across social media platforms, such as Facebook and Twitter, to see if other organisations or individuals are already using your proposed name. The last thing you want is to buy your web address and then discover that someone is already using your business name on Twitter, particularly if they are in a less salubrious line of business!

7. What do friends and family think of my name?

Test out your proposed business name on friends, family, colleagues, or even the Chartered Institute of Editing and Proofreading’s forums. What does the name say to people? Is there anything about your business name they can spot that you didn’t notice? For example, do the initials spell out an unfortunate acronym?

Are there any hints or tips you would add to this list? How did you come up with your business name?

Joanna Bowery was the CIEP’s social media manager. She offers freelance marketing, PR, writing and proofreading services as Cosmic Frog. Jo is an entry-level member of the CIEP and a Chartered Marketer. She is active on Facebook, Twitter, LinkedIn and Google+.

Proofread by CIEP entry-level member Alex Matthews.

The views expressed here do not necessarily represent those of the CIEP.

5 marketing tips for the freelance editor or proofreader

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dictionary page open on the entry for marketing - promoting and selling, research and advertising

Marketing tips

By Mary McCauley

I studied services marketing in college and before my studies began I had a perception of marketing as a complicated and theory-based business system practised by big US multinational corporations. By the time I finished my degree, this view had changed: for me, services marketing boils down to a simple ‘Which customers do you want to serve and how can you persuade them to buy your service?’ So, in relation to a freelance editorial business, my top five ‘marketing’ tips are very straightforward: be nice (provide excellent customer service); be focused (which specific customers do you want to buy your service?); be professional (build your reputation and protect it); be online (establish a professional online presence); and be generous (network).

1. Be nice

As an editorial professional you are a service provider. You may have the keenest editorial brain in the world and a long list of top academic qualifications but unless you realise that in providing a service to customers you must look after those customers as best you can, then your freelance business will not be all it can be. You are an intangible part of the service your client is purchasing and the client has to want to work with you. As Steve Baron and Kim Harris write, ‘customers often use the appearance and manner of service employees as a first point of reference when deciding whether or not to make a purchase’. In every aspect of your service to clients – be they an independent author, a publishing house, an academic or a corporation – be friendly, helpful, genuine and, most importantly, customer-driven. Use every opportunity to put your client at ease, make it easy for them to work with you, and make them want to work with you again. As retired Irish retailer Fergal Quinn puts it, ‘Think of the main task as being to bring the customer back.’ It sounds simple, right? But so many service providers fail to understand the importance of this concept. Think about it for a minute: are there certain people/shops you won’t buy from, no matter how low their prices, simply because they or their staff are rude and unhelpful?

2. Be focused

Don’t try to be all things to all people: identify your editorial speciality and then actively target those clients who seek this specific area of expertise. According to proofreader and author Louise Harnby, ‘Your educational and career backgrounds will help you to identify core client groups.’ A good way to start thinking about this is to imagine someone you’ve just met asks you what you do. Can you define it in approximately ten words? For example, my response would be: ‘I am a freelance copy-editor and proofreader providing editorial services to fiction authors and corporate clients.’

3. Be professional

Clients are paying you (hopefully) good money to provide them with a service. They want to know that their money is well spent. If they haven’t worked with you before then from their point of view they are taking a risk by contracting your service. You can help minimise their perception of that risk by behaving in a professional manner. This is especially the case if you are starting out as freelance editor and have minimal testimonials or no portfolio. Behaving professionally extends to all aspects of your business. Meet project deadlines or alert the client as soon as possible if there will be a delay; issue formal quotations, project agreements, invoices and receipts; acknowledge client correspondence promptly; treat a client’s project with confidentiality; and so on. If you are a member of an editorial professional body, act in accordance with their code of practice.

4. Be online

Again, it’s very simple: if potential clients don’t know you exist how can they hire you? If they search online for editorial services will they find you? A business website is an excellent opportunity for you to control the message you give to potential customers. WordPress, Weebly and About Me offer free, easy options to create and maintain a website. You can list your services, portfolio, client testimonials, qualifications and, most importantly, your contact details! Ensure the content of your website accurately reflects your values and professional approach. Social media (Twitter, LinkedIn, Google+, etc.) provide effective means to interact with potential clients. For example, if your target market includes independent authors join one of LinkedIn’s writers’ group forums. Help potential clients find you by listing your services in online directories, such as the CIEP Directory of Editorial Services.

5. Be generous

The more you give the more you receive, and what goes around comes around. They may be clichés but also good mottos for life – and for business! Network not only with colleagues (online through social media, and in person at editor meetings, conferences, courses, etc.) but also with members of your target market. Don’t focus solely on yourself when networking; few like to converse with someone who drones on about ‘me, me, me’. Think about ways you can be helpful: perhaps if your work schedule is booked up and you cannot take on an author’s project you could refer the author to a trusted colleague and thus be helpful to both; share a colleague’s interesting and informative article/blog post with your network of colleagues, friends and clients; or introduce a client to someone who can add value to their project further down the production process, such as an illustrator or typesetter. Genuine goodwill and generosity will come back to you tenfold.

What’s your top tip for marketing your freelance editorial business? Which marketing activity has worked best for you and which have you found the most difficult?

References

Baron, S and Harris, K (1995) Services Marketing: Text and Cases. Macmillan, London

Harnby, L. (2014) Marketing Your Editing & Proofreading Business: Being Interesting and Discoverable. Louise Harnby, in association with The Publishing Training Centre

Quinn, F. (1990) Crowning the Customer: How to Become Customer-Driven. The O’Brien Press, Dublin

Mary McCauley

Based in Wexford, Ireland, Mary McCauley is a freelance proofreader and copy-editor working with corporate clients and independent fiction authors. She is a member of both the CIEPand the Association of Freelance Editors, Proofreaders and Indexers (AFEPI) in Ireland. She helps run the AFEPI Twitter account and also blogs sporadically at Letters from an Irish Editor. Around the time she started her editorial business she took up running – not only to keep fit but also to help maintain her sanity. One of these goals has been achieved. Say hello to Mary on Twitter, Facebook or Google+.

The views expressed here do not necessarily reflect those of the CIEP.

Originally published May 2014; updated June 2021.

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The blog of the Chartered Institute of Editing and Proofreading