Print Futures Awards

By Lauren Campbell

In early 2017, purely by chance, I stumbled across something called the ‘Print Futures Awards’. Little did I know that applying for the award was one of the best decisions I’ve made in my career so far, starting a journey that led me to the Chartered Institute of Editing and Proofreading.

The Printing Charity

The Print Futures Awards are held by the Printing Charity, an organisation that supports those working in the printing, publishing, packaging and graphic arts sectors. I wasn’t familiar with the Charity when I first discovered the Awards, but the more I read about them the more I was blown away by their work, from their dedicated sheltered homes that offer the opportunity for people from the print sectors to stay independent in retirement, to the plethora of training initiatives that they offer for rising talent in the industry.

The Printing Charity has a rich and fascinating history: founded in 1827 by an independent printer in London, Queen Victoria granted the organisation a Royal Charter in 1865 and every monarch since has been the Charity’s patron. The list of the Printing Charity’s presidents reads like a who’s who of literary and political figureheads, including Charles Dickens among many others!

The Awards

The Printing Charity started the Print Futures Awards scheme in 2003. The Awards offer a grant of up to £1,500 to help those aged 18 to 30 to develop their skills and progress in their print-related careers, and are now the largest single awards programme in the UK printing, paper, packaging, publishing and graphic arts sector.

In 2017, there were 275 applications, and I felt extremely privileged to be one of the 78 winners. During the last round of applications in summer 2019 there were a record 93 winners, proving that the Print Futures Awards are going from strength to strength, and the support that they are providing to rising talent in the industry is crucial.

What really struck me, reading through the brochure of the winners afterwards, was the wide range of applicant backgrounds and the many possibilities of what the award could be used for. Winners came from the length and breadth of the UK, and planned to use the award for career-building aspects such as work experience, postgraduate degrees, specialist equipment and investment into projects like blogs, magazines, artist project spaces and illustrated books.

Applying for the Print Futures Awards

At the time, I’d recently completed the Basic Proofreading qualification from the Publishing Training Centre, and I was looking for ways to further my experience and gain more skills. Having seen the award advertised on social media, I quickly started on my application form, which asked applicants to provide a short paragraph stating how the award would help them. I had so many ideas of what I wanted to do – the hard part was fitting it all into just 300 words!

I was delighted to receive an email saying I was through to the next stage. My delight quickly turned into sheer terror upon finding out the next stage was an interview with industry professionals. I consider myself eloquent enough through the medium of the written word, but unfortunately in person and on the spot that can often be quite the opposite …

To try to combat this, I decided to do as much research as humanly possible. I came up with an extremely comprehensive ‘career plan’: a three-page (A3-size!) business plan that set out every little detail as to how I planned to use the bursary provided by the Print Futures Award. My first priority was to continue my education with the Publishing Training Centre by completing the Basic Editing course, the next stage up from Basic Proofreading. My second priority was to join the Society for Editors and Proofreaders (as it was then) to expand my knowledge of the industry and hopefully meet some lovely fellow editors and proofreaders who could help me on my journey! I went through the comprehensive list of courses available from both the SfEP and the PTC and decided on the right ones for me, adding them to the business plan to meet the potential total of £1,500.

The interviews were held in the stunning St Bride Foundation in London, a print heritage centre and library just off Fleet Street. Fortunately, my anxiety about the interviews was entirely unnecessary. From the outset, my lovely panellists assured me that this was as friendly as an interview could be. We discussed my current role and the training I had done so far, and my aspirations for the future – out came the beautifully printed business plan, and (thankfully) they were thrilled. Apparently I was the first person out of all their interviews so far to produce such an in-depth plan, and it was extremely useful for them in terms of being able to see how committed I was to my career plans and exactly how I’d spend every penny of the award. I left the interview feeling like I’d had a lovely chat – definitely not what I had expected on going in!

Shortly afterwards the Printing Charity informed me that I had been successful in achieving a Print Futures Award, and I was invited to the Print Futures Awards Event at the House of Lords. The evening itself was a spectacular experience: drinks and canapes on a terrace in the House of Lords overlooking the River Thames, meeting and talking to my fellow winners and networking with the big names of the print and publishing industries, and a wonderful feeling that this was the start of my perfect career!

What I have gained from my award

My initial business plan spanned all the way from 2017 to 2020, so it’s been interesting to look back at my predictions and compare them with what I have achieved so far. I have achieved my two main priorities, having been a member of the SfEP/CIEP since 2017 and completing the Basic Editing course in 2018. Both of these have opened doors that I never imagined previously, from attending the wonderful North East SfEP mini-conference last year and meeting those in my local SfEP group, to having the skills and confidence to complete some freelance proofreading and copyediting. The Printing Charity also has an Alumni group, which has been a brilliant resource of contacts and further opportunities, for example training in the Adobe Creative Suite through a series of webinars.

My next goal is to upgrade my CIEP membership to Intermediate, to get a coveted place on the IM Available list. To help with this and to continue my CPD I’m looking to undertake a CIEP training course, and I’m very excited to get back to my favourite past-time of learning new skills!

I can’t thank the Printing Charity enough for giving me the opportunity to progress my career, and I also can’t be more complimentary about the wonderful members of the CIEP for making me feel welcomed and providing guidance and knowledge. I would recommend the Print Futures Awards without hesitation for anyone aged 18–30 wanting to further themselves in any print-related career.

Here’s to many more fruitful years in the CIEP!

Lauren Campbell is a Communications Assistant for a multi-academy trust in Northumberland, and is starting her journey as a freelance proofreader and copyeditor. She is an Entry-Level Member of the CIEP and can be found on Twitter. She has covered a wide range of topics in her editing work, her favourite so far being copy for tabletop role-playing games such as Dungeons and Dragons.

 


Applications are now open for the 2020 Print Futures Awards.

All new CIEP members receive a £25 training voucher from the Dorothy Mitchell Smith Memorial Fund, which can be put towards the cost of one CIEP course.


Photo credits: Print Futures Awards invitation – Lauren Campbell; Print Futures Awards 2017 winners – property of The Printing Charity, taken by Ray Schram.

Proofread by Victoria Hunt, Intermediate Member.
Posted by Abi Saffrey, CIEP blog coordinator.

The views expressed here do not necessarily reflect those of the CIEP.

Ten tips for your first copyediting job

By Liz Jones

If you’ve focused on proofreading until now, the idea of copyediting can seem daunting. For a start, you’ll probably be working on a Word document rather than a PDF or paper proofs, which means you’ve got far more freedom to make changes. But are you qualified to do the work? How sweeping should your changes be? And how can you tell the difference between what needs to be changed, and what can be left alone? Here are some tips for coping with that first job. 

1. Don’t panic!

First, take a deep breath. You’ve got this. Proofreading and copyediting are on the same continuum – it’s all editing, just at a different stage of the process and therefore with a different emphasis. Copyediting is about preparing the raw text for layout, rather than applying the final polish before publication. (That said, you want the copyedited text to be as clean as possible.) For copyediting, just as for proofreading, it can help to approach the work by considering what can stay the same, rather than what needs to change. The author’s preferences are a good place to start, and if you’re working for a publisher, their style sheet can offer useful guidance on many editorial decisions.

2. Read the brief.

This is your best clue to how much you need to intervene. What is the client expecting? A publisher might offer very clear instructions on the extent and scope of the work, and how much they would like you to change (or not). But what if there is no brief? If you’re working for a self-publisher or a non-publishing business client, the brief might be open-ended or even non-existent. In this case, you need to put yourself in the shoes of the reader. Your job as copyeditor is to remove barriers to understanding the text, and make it ready for publication. Consistency, clarity and accuracy are key. Take a look at the CIEP’s FAQs on copyediting for more tips.

3. Assess the work.

You wouldn’t start to build a house without a plan, would you? (Well, I hope you wouldn’t.) It’s probably a smaller job, but likewise you shouldn’t start a copyedit before you’ve assessed the scope of the work. When you quoted for the job, you will have looked at what it involves and should have a good idea of the time it will take. But before you start the edit look again, and more closely. Work out a plan of action. How will you order the necessary tasks? Can you figure out the most efficient way to complete the work to a high standard? (This is crucial if you’re being paid a flat fee.) It can be tempting to get stuck in right away, but a little forward planning can save a lot of time later on. You might also identify problems you need to discuss with the client, such as missing material or a heavier-than-expected level of editing.

A good way to get an overview of the whole document before you start editing in detail is to style the headings first. (It’s also all too easy to miss mistakes in headings when you’re immersed in the main text.)

4. Clean up the text.

Assessing the text (see tip 3) will have given you a good idea of the tasks that can be batched and automated. Lots of editors choose to run PerfectIt at the start of a job, for example, to highlight inconsistencies. Macros (such as those by CIEP member Paul Beverley) can also help you identify things that need editing, and make the necessary changes more efficiently. Cleaning up the text before you start the language editing can help you focus on flow and readability with fewer distractions.

5. Build a style sheet.

One of the key tasks of a copyeditor (aside from actually editing the text) is compiling a style sheet – either starting from scratch, or adding to the one supplied with the job. This helps you as you progress through the edit, providing a point of reference for all the editorial decisions you make. It also helps the client, and eventually the proofreader, so they can understand your working and hopefully won’t arbitrarily undo your editorial decisions.

6. Consider working on the references first.

If the document you’re editing has a lot of references (and it might not!), it can help to work on these first. There are several reasons for this. First, this is another way of gaining insight into the main text before you start to read and edit it in earnest. Second, the references need to be consistent, so editing them all together can be more effective than dealing with them as they arise in relation to the main text. Finally, they can take a surprisingly long time to sort out, especially if you need to check them for accuracy and tidy up formatting. If you’ve got them sorted before you start the main bulk of the editing, you don’t need to worry about spending an unexpectedly long time on them at the end of the job.

7. Work through the text in order.

Although I know plenty of copyeditors who adore references (!), for me this is the fun part. Read through the whole of the text, and make edits as you go to ensure it is consistent, clear and accurate – as in tip 2. It’s a skilful balance between knowing when to leave things alone, and when to tweak things to improve the flow of a sentence, or to help the author express themselves more effectively. Question (almost) everything – but don’t spend too long doing it.

Some questions arise: What is the copyeditor’s responsibility, and what is not? How many times should the copyeditor read the text? The answer is usually ‘it depends’ – on the brief, on the budget, and on the schedule. Keep track changes switched on (unless your client’s specified otherwise), and be careful not to change the meaning of the text. If something’s ambiguous, query it. If a change is unarguable, and can be justified, go for it with confidence. You’ve been hired for your expertise, and your ability to interpret the client’s needs.

8. Query sensibly and clearly.

How you present your queries might be specified in the brief. You might write them as comments on the Word document, or as a separate list, or both. However you present them, try to ensure they are worded clearly, and politely. It can be tricky knowing what to query, but generally you will want to defer to the author on matters of fact or content that you can’t easily check and verify. If a meaning isn’t clear, this will also need to be queried. You might also flag up editorial changes where they deviate from the author’s preferred style to explain why you did something (such as changing gendered pronouns in favour of singular they/their). For more about querying, see the CIEP’s fact sheet.

9. Carry out a final check for consistency.

Many editors run PerfectIt again at this stage, which can help you weed out straggling inconsistencies. But how many times should you actually read the text? If I’m being paid enough, I read everything twice. Once for the edit, then once to check over what I’ve done. I often find things to improve on this second pass. However, if there isn’t the time or the budget to support an entire second read, I would certainly check over all my corrections to make sure I haven’t introduced typos or other inaccuracies.

Also, check your queries. By the time you finish editing, you might find that some of the answers are clear and don’t need to be referred back to the author.

10. Return the edited document(s) with care.

Don’t rush the return: get things in order, check the brief again to make sure you’ve dealt with everything, and make sure your covering email is informative and clear. As well as the edited text, send your queries and style sheet. Let the client know they can ask you if they have any questions about what you’ve done. Once you’ve submitted everything, invoice promptly, put the kettle on and look forward to the next copyedit! All jobs are different, but your confidence and efficiency will increase with each one.

 

Liz Jones has been an editor since 1998, and freelance since 2008. She specialises in copyediting and proofreading non-fiction, specialising in architecture, art and other practical subjects, as well as highly technical material. She is one of the CIEP’s information team, and is also a mentor in proofreading and copyediting.

 


Photo credits: Getting ready – Johny vino; planning – Glenn Carstens-Peters, both on Unsplash

Proofread by Joanne Heath, Entry-Level Member.
Posted by Abi Saffrey, CIEP blog coordinator.

The views expressed here do not necessarily reflect those of the CIEP.

Wise owls: managing money

It’s coming up to the end of the UK tax year (5 April) – the CIEP’s wise owls have turned their thoughts to keeping track of income and outgoings.

Liz Jones

Here are some things I’ve learned about managing money in 12 years of freelancing:

  • Tax is a potential killer. I’m happy and proud to pay tax, but it’s one of the things I’ve found most challenging to manage in terms of cash flow, especially in years when I’ve taken a few weeks’ ‘maternity leave’. It’s really important to set aside more than you think you’ll need: if your earnings fluctuate, so will your tax bills. I’ve found paying an accountant to be a worthwhile cost to help me get my tax calculations right and understand how I can make the most of allowances.
  • It’s essential to get into a position where you’re not depending on a particular payment being made on time in order to pay vital bills such as the rent or mortgage. Even with the best clients, timely payment is not 100% reliable.
  • I never justify charging clients a high rate by citing my circumstances. As it happens, mine is the main income for my family, but that’s irrelevant to them. They’re paying for my work, not to support my lifestyle.
  • I use FreeAgent to manage my invoicing, and my accountant takes the information directly from this to complete my tax return. It’s not free but it’s saved me a lot of time over the past few years.
  • I chase invoices as soon as they go overdue. After once losing nearly £2,000 on an unpaid invoice when a client went into administration, I also invoice regularly in smaller stage payments for large jobs, to mitigate the risk of a client going bust.

Louise BolotinLouise Bolotin

My nickname is The Spreadsheet Queen! I use spreadsheets for everything, although I’m barely proficient in Excel. No matter, as you don’t need to be. I created a spreadsheet to track my invoicing just by setting up a few columns with headings such as date, client, what the job was, PO number (if applicable), how much I billed, when I invoiced, when the money is due, etc. I have extra columns for notes and to tick off when my client has paid. I also have a spreadsheet for tracking client hours, with my per hour rate in a column. I bill some of my clients monthly, so I can tot up jobs on the tracking spreadsheet and transfer the billable sum to my invoicing one.

My outgoings are minimal – I’m mindful that expenses are tax-deductible (mostly). My biggest expenses are my CIEP fees (and conference, if I decide to go) and my trade union subs. Then there are costs for software, and, occasionally, stationery, plus fees for my accountant and PC fixer (an essential expense!). Again, I track all these on a spreadsheet – it’s useful to see how much I’m spending per year, including versus how much I’m making. I aim to limit expenses to 5% maximum of my turnover, but it’s usually below that.

I check my business bank account on my phone daily to see what’s gone in (or out). Yes, I have a separate business account – I find it easier to track income and expenses without having to trail through my supermarket shopping, Spotify subs and utility bills. It’s not possible to separate business and personal completely, but it’s about 99% foolproof. I set aside 20% of every invoice as it’s paid – it goes into a dedicated savings account for my tax bill after my accountant has filed my tax return. Setting that aside also stops me from thinking I have more disposable income than I actually have.

Hazel Bird

Managing money is about finding a system that suits your business model. For example, if you’re raising lots of low-value invoices, it might be worth paying for a system that raises, sends and tracks invoices for you, and integrates this data into an accounting package. I’ve seen CIEP members recommend the likes of Crunch, FreshBooks and QuickBooks for this purpose. I tend to raise fewer high-value invoices, so I use an Excel template (which I complete and convert to PDF) and do my tracking in Google Sheets. This lets me geek out with functions to create my own personalised reports. It also means I have no money-management-related expenses beyond the time I take.

It’s definitely not essential to have an accountant, especially if your finances are simple. But naturally this means keeping on top of current tax and accounting requirements, particularly if you’re registered for VAT or invoicing clients in jurisdictions outside the UK. Members often raise very helpful threads on these topics on the CIEP forums.

Finally, there’s a stereotype that freelancers never complete their tax returns until the week they’re due – and then discover we owe the government far more than we expected. I’ve always consciously avoided that approach, because it’s important to me to know my exact tax liability and ensure my cash flow will cover it. To make this as painless as possible, I tend to be one of those insufferable people whose accounts are always up to date. This is inevitably a bit tedious, but it shouldn’t be too tedious. Your system should slot into your work as seamlessly as possible. Money management should serve our businesses, not the other way around.

Nik ProwseNik Prowse

A wise man – a mentor from my early days as a freelancer – once said to me: ‘Put aside your tax money before you spend it.’ He also advised separate bank accounts. So I have a bank account into which all of my business income goes, and as soon as I have a receipt I put a percentage of it into a savings account to cover tax and National Insurance. I set the percentage slightly over what my tax will be, so that I save something each year just by hiving off my tax money.

I don’t use anything other than Microsoft Excel to manage my business income. I have a spreadsheet with columns for date, project name, invoice number, ingoings and outgoings, with a reminders column for payments due for bills and the mortgage. I have separate sheets for the money put aside for tax, business expenses and income from clients. That way, when my tax return is due my business income and outgoings are all present in one handy file.

These two systems have always allowed me to know how much I have, and to be certain that I can’t dip into crucial money that will need to be paid to HMRC.

Sue BrowningSue Browning

My key advice is to do things as you go rather than leaving them to pile up and need sorting out later. Sent an invoice? File it and record it on your income sheet. Renewed your CIEP subscription? File the invoice/receipt and record it on your expenses sheet. I give each invoice and expense a unique reference. Then each month, I download my business bank statement and reconcile it with the invoices issued, marking up each item on the statement with its reference number in my accounts. This reconciliation takes me less than half an hour each month. I do everything electronically, scanning paper receipts on the rare occasions I receive them. I also use a program called Cushion for scheduling, time-tracking and invoicing so my information is all in one place, but do what works for you.

I also put about 20% of my month’s income into a savings account earmarked for tax. This means I don’t dread the total when I submit my return. My accounts spreadsheet has a totals worksheet that collects the monthly figures and gives me an annual total. Come tax return time, I have only to refer to that sheet, knowing that all my invoices and receipts are in order, so my tax return takes me about half an hour. That’s when I am grateful to past me for taking a few minutes regularly to keep on top of things.

Sue LittlefordSue Littleford

Knowledge is a wonderful thing. First, know your money style. Are you disciplined? Does it trickle through your fingers? Track your invoices, and pounce on any that become overdue the first day they’re overdue. Don’t be shy. You’re in business, not pursuing a hobby. Be polite but firm, and repetitive – it works in most cases. Don’t be afraid you’re ‘nagging’ – you’ve done the work, so your client should pay up! Budget for your business and household expenses: work out what you want to spend on training, marketing, CIEP membership and conference attendance, materials, resources and overheads – and know when those become due.

Work out what you need to live on, likewise. Use that knowledge to help you set the hourly rate you want to earn. A simple spreadsheet of your invoices with a running total can be used to forecast your tax and National Insurance bill. According to your money style, either save enough from each paid invoice to pay the tax on that invoice or do your tax return as early as you can and set up a direct debit with HMRC to pay in monthly instalments (more like a PAYE scheme, and there’s no temptation to dip into your tax pot before you pay it to HMRC). With interest rates so low, the satisfaction of knowing you’re paying down that tax bill rather than saving the money and earning on it may balance out easily. Attend HMRC webinars on business expenses and filling in your tax return.


If you’re starting out on your freelance journey, the CIEP’s guide Going Solo covers the finance basics, including tax and record-keeping obligations.


Photo credit: owl – Dominik VO on Unsplash

Proofread by Victoria Hunt, Intermediate Member.
Posted by Abi Saffrey, CIEP blog coordinator.

The views expressed here do not necessarily reflect those of the CIEP.

 

 

 

 

 

A week in the life of a picture researcher

By Lorraine Beck

Monday

I spent most of my weekend working on what I call the ‘Art Book’ – the history of a well-known art school published by a small university press, featuring photos of works of art by its many successful staff and alumni. Clearing photos of works of art is tricky, as there are twice as many permissions to clear. First you need to obtain a good image of the artwork and clear that, and only then can you apply for permission from the artist or their estate to reproduce the work.

There has been great support for the book with former staff, alumni and their families/estates/galleries all interested and willing to supply images, in many cases for free, with only a relatively small number coming from image libraries.

Today I find myself engaged in a brief email conversation with an artist who has been nothing but helpful – but who was once perceived as a bit of a bad boy of British art – about his memories of his time at the school…

I found out on Friday morning that the deadline for high res photos is tomorrow – so I have been working hard all weekend to tie up as many loose ends as possible, resulting in a huge flurry of emails to answer. I don’t make a habit of weekend working, but this time, I’m happy to put in a few extra hours to finish the job, so as many high res photos as possible can be included in the first proofs, as in the long run, I know this will make my job easier.

Tuesday

Deadline day – a flurry of last-minute approvals, including several for photos I initially thought would be impossible to clear: I need a signed permission form/written agreement from all picture sources and artists before I can supply the high res images. Much of today was spent updating my master spreadsheet to keep track of agreements now in place or still outstanding, plus labelling and filing permission forms and images ready to send to the client. I wrote the image credits, clearly indicating which wording can’t be changed, adding a note to suggest they will need a thorough copyedit. As there are so many different image sources in the book, the credit style varies significantly, but I do my best to make this straightforward for the copyeditor by ensuring details are in a consistent order and with consistent punctuation.

I hit my deadline of 5pm after a brief phone conversation with the author to discuss the two or three images where final permissions have not yet been obtained. An email arrives from an educational publisher I work with regularly asking for a few new images for an ELT workbook.

Wednesday

Catching up with other projects today. I send in a few new images requested for the ELT title – the editorial team are still chasing an unreleased image featuring children that they found online but I’m pretty sure the publisher won’t agree to this, so flag it up as a reminder when I send the new image selections in.

I receive a flurry of email questions about captions and credits from the Art Book publisher. They decided to clear some local archival images themselves, to save costs, but at this late stage realise they need to check some copyright issues and need advice rewriting credits. I direct them to the excellent DACS summary of copyright.

I make a start on a new job – reclearing text permissions for an Italian publisher for three ELT textbooks for which they have bought rights. I recleared some images for them a few years ago and although I work mainly on picture research, I’m happy to clear text permissions if I can fit this in.

Thursday

Continue working on Italian text permissions job. In a world where we face the freelance dilemma of ‘If I say I can’t make the schedule will I lose the job?’ I’m glad I told them when they emailed last week that I wouldn’t be able to turn this around in the week they had originally requested – mostly because I wasn’t free to start work until yesterday, but also because past experience suggests permissions departments for large publishers frequently take longer to reply. Sure enough, today one warns me when I fill in their online form that they can take up to 6 weeks to reply to an initial query. Hopefully it won’t take that long! Two of the permissions are proving to be tricky. They are biographies of well-known children’s authors from websites that have since been updated, rather than extracts from books, which means lots of emails between permissions departments/agents/the authors themselves/the previous publishers to try to obtain permission.

Friday

Unusually I find myself in the car at 7.45am wearing smartish clothes and driving up the A34 to Oxford for my first ELT Freelancers’ Community Awayday. From my initial arrival into a room buzzing with over 150 people, I was made to feel most welcome. The varied programme included presentations from large publishers about how they work with editorial freelancers and an open discussion about rates and fees, as well as a series of springboard talks with the opportunity to discuss issues raised in breakout groups afterwards. Lunch and refreshment breaks provided plenty of opportunities for networking with colleagues and potential new clients, and although some sessions were aimed more at freelance ELT project managers, copyeditors and proofreaders, there was plenty to interest me and the other picture researchers who attended. By the end of the day I was struck by the huge amount of expertise in the room – something it can be easy to lose sight of when you work alone. The day ends with a glass of wine and me agreeing to write a blog post for the CIEP!

Lorraine Beck is an experienced freelancer picture/clip researcher currently working on a variety of schools and ELT titles, but is happy to turn her hand to any subject. She’s a member of the Picture Research Association and listed in the ELT Publishing Professionals Directory.

 


We’re always looking for new contributors and exciting topics for the blog. If you’d like to contribute or wish we’d blog about something in particular, do get in touch!


Photo credits: Hanging photos Brigitta Schneiter; images on shelf Annie Spratt, both on Unsplash

Proofread by Alice McBrearty, Entry-Level Member.
Posted by Abi Saffrey, CIEP blog coordinator.

The views expressed here do not necessarily reflect those of the CIEP.

Dealing with imposter syndrome

By Lisa de Caux

The Manchester CIEP local group meets every three months, and chooses a discussion topic in advance. ‘How to deal with self-doubt, lack of confidence and imposter syndrome’ was a very popular topic with those who attended the January 2020 meeting.

The Oxford English Dictionary defines imposter syndrome as ‘The persistent inability to believe that one’s success is deserved or has been legitimately achieved as a result of one’s own efforts or skills’. Meanwhile, googling ‘imposter syndrome’ brings up more than three million search results. And a quick survey of the CIEP’s forums reveals that it’s a problem familiar to many editors.

I posted on LinkedIn ahead of the meeting to elicit thoughts on #ImposterSyndrome. I had a fantastic response, and people were so willing to share their experiences, just as they were later in person. We had a lively and engaged meeting – we all had stories to share, from the newbies among us to more experienced members.

This post covers what came out of that meeting, focusing on imposter syndrome and editorial professionals. I’ve included a list of helpful resources at the end.

What is imposter syndrome?

I’ve shared the dictionary definition, but let’s talk about it in a less formal way. It’s the feeling that ‘I’m not good/qualified enough’. It’s about self-doubt and lack of confidence. We set ourselves exacting standards as we work on clients’ projects, and this tends to carry through into the standards we set for ourselves and our businesses. You don’t want to feel as though you haven’t met your own expectations.

Most of the people at our meeting were freelancers, so we concentrated on this area. As a freelancer, especially working from home on your own, you can experience feelings of isolation. While one of the benefits of being a freelancer is a lack of structure, which allows self-direction and taking control of your business, the flip side of this is there is no one to automatically check in with you. When you’re an employee, you have appraisals and regular meetings with your manager to provide validation, and you have conversations with colleagues about questions and minor hiccups while making a cup of tea. As a freelancer, there is no built-in interaction with people – you must build it yourself. It’s one of the reasons the CIEP’s forums are so popular – they provide a chance to talk to others who understand where you are coming from.

The CIEP has a newbies forum, where I posted about imposter syndrome after our meeting. It struck a chord with a lot of members. While imposter syndrome may be more common for newbies, it can come back in waves for more experienced professionals. As we moved through our meeting, we talked about how imposter syndrome might be triggered by changing your business’s direction (for example, moving from non-fiction to fiction) or by taking the next step professionally (for example, upgrading to a higher level of CIEP membership). Instead of taking pride in your achievement, you may feel anxiety in case people think that standards must have dropped for you to have succeeded. When something new and unexpected happens, you may feel that you *should* have known. Then imposter syndrome builds up and you discount your experience.

Recognising it

Whether you’re a newbie or an experienced editor, imposter syndrome reflects the level of stretch you’re going through and how far out of your comfort zone you are. We all agreed that it’s particularly important to acknowledge this feeling if it starts to take over more of your thoughts. It can impact your mental health, and then you need to take action. We talked about the practical impact of imposter syndrome too – for example, the knock-on effect on the way you quote for work. Imposter syndrome can encourage you to be apologetic about raising rates, especially for existing clients. Whether you’re thinking about your mental health or the practical impact, a strategy to cope with imposter syndrome needs to be found.

Overcoming imposter syndrome

The group suggested lots of ideas. Some come from external support (for instance, talking to people) and some are internal support mechanisms (like creating a win jar). What suits one person won’t necessarily suit another. Call it what you will – this is an individual demon/monster/battle to face.

We recognised that, as a newbie, you have less experience and less chance of positive feedback to turn to. At this stage, talking to people is so important. Then, as you complete more projects, you will, hopefully, receive good feedback. An even better weapon against imposter syndrome is repeat work. It’s a real vote of confidence in your service. Although experience brings great benefits, we spent a lot of time talking about coping strategies that are useful to all.

Coping strategies

You can record positive feedback in a notebook, a ‘sunshine file’ or a ‘win jar’. You could have a gratitude journal. It’s so useful to have tools that you can constantly keep updated. A ‘win jar’ is a jar you keep on your desk, where you leave positive feedback (for instance, a complimentary email). If you feel like you need it, reach in and pull out a win to read. A sunshine file is a similar concept. Since our meeting, I’ve created a Word document where I save screen shots of positive feedback.

Another way to cope is to understand the value that you provide – not everyone can do what you do. How do you track improvements over time? What experience and training do you have? When you’ve found a typo or factual error, what impact would it have had on the document if you hadn’t found it? Keep track of these achievements!

At the meeting, we were keen to embrace talking to friends and colleagues – CIEP local groups and forums really come into their own here. Attending face-to-face courses or professional development days can provide reassurance about what you do know.

Finally, our conversation moved gently into the positive side of self-doubt. A little (in moderation) will keep you learning and trying harder. It will improve your business. It may lead to a particular type of training. I was surprised to discover that a long course (like the PTC proofreading course) is not completed by everyone who signs up for it. Completing training acts as a confidence boost!

There’s such a lot to think about – at the end of the discussion, we were all ready for our mid-meeting comfort break.

You are not alone

I’ve focused on the editorial profession, but imposter syndrome does not have industry boundaries and it does not respect your level of experience. I recently caught up with a friend who’s an oncology consultant. I explained about writing this blog and asked if she’d come across imposter syndrome. She smiled in recognition – yes, she often feels it and often talks about it with her medical colleagues.

Every conversation gives me the clear message: you are not alone.

A lot of us are going through it, including the people you assume are absolutely fine. You can find a coping strategy that suits you. My own battle with imposter syndrome will continue, I’m sure. If you’re battling too, I wish you the very best!

Helpful articles and blogs

Mental Health Today: Imposter syndrome
Northern Editorial: Time to kill the monster
KT Editing: Imposter syndrome and editing
The Avid Doer: Imposter syndrome: Intuition in disguise?
Harvard Business Review: Overcoming imposter syndrome
Louise Harnby: I’m a newbie proofreader – should I charge a lower fee?

 

 Lisa de Caux is a CIEP Intermediate Member and coordinator of the Manchester CIEP local group. She specialises in editing and proofreading for business. Lisa is a career changer, and spent many years as a chartered accountant before becoming a proofreader.

 


Face-to-face interaction with peers can help with imposter syndrome and provide a great boost to confidence and motivation. A recent blog post covered upcoming in-person CPD, and the CIEP’s local groups meet regularly. (And don’t forget that booking for the first CIEP conference opens later this month!)


Proofread by Joanne Heath, Entry-Level Member.
Posted by Abi Saffrey, CIEP blog coordinator.

The views expressed here do not necessarily reflect those of the CIEP.

In your own words

By Claire Bacon

How to recognise and avoid plagiarism

Plagiarism is a serious offence which can damage a writer’s professional reputation. In many cases, researchers are not aware of plagiarism in their research papers. Understanding what plagiarism is and how to avoid it could save published work from retraction. In this post, I explain the different types of plagiarism and give tips on how to recognise and address them when editing.

What is plagiarism?

Plagiarism means presenting the results and ideas of somebody else as your own. The AMA Manual of Style1 describes four types of plagiarism: direct plagiarism, mosaic plagiarism, paraphrasing and insufficient acknowledgement.

Direct plagiarism is using exactly the same words as somebody else without quotation marks or without crediting the original author. For example:

Plagiarised: We believe that researchers do not claim the words and ideas of another as their own; they give credit where credit is due.

Not plagiarised: As stated in the sixth edition of the Publication Manual of the American Psychological Association, ‘Researchers do not claim the words and ideas of another as their own; they give credit where credit is due.’

Mosaic plagiarism combines ideas and opinions of somebody else with your own, without crediting the author. Take a look at the following paragraph:

Lung cancer is the most common cause of cancer-related death worldwide. In 90% of cases, lung cancer is caused by long-term tobacco smoking, but some cases have been reported in people who have never smoked. In this prospective study, we investigated the effect of avoiding smoking on the incidence of lung cancer in a large European cohort.

In this example, the phrase highlighted in bold has been copied directly from another source and no citation has been given. You can fix this by rewording the sentence and citing the appropriate reference:

Lung cancer is the most common cause of cancer-related death worldwide. The majority of cases are caused by long-term tobacco smoking (Smith et al. 2016), but some cases have been reported in people who have never smoked. In this prospective study, we investigated the effect of avoiding smoking on the incidence of lung cancer in a large European cohort.

Paraphrasing is rewording sentences and retaining the original meaning without crediting the author. This is an easy mistake to make but describing an idea in your own words does not make the idea your own – credit must still be given to the original author. If the Smith et al. 2016 reference were removed from the example above, this would be an example of plagiarism by paraphrasing.

Insufficient acknowledgement is not citing the source material. This means the reader cannot distinguish between your ideas and those of others. For example:

Plagiarised: CD200 influences the outcome of organ transplantation in animal models. In this study, we explored the impact of CD200 on post-transplantation outcome in human recipients.

Not plagiarised: CD200 influences the outcome of organ transplantation in animal models (Glaser et al. 2018; Jones et al. 2019). In this study, we explored the impact of CD200 on post-transplantation outcome in human recipients.

Avoiding plagiarism by insufficient acknowledgement can be tricky because common knowledge does not need to be cited in a research paper. Nobody would cite Watson and Crick’s 1953 publication when describing the structure of DNA, for example. But it’s not always clear what is common knowledge and what isn’t. Something that is well known to an author may not be so well known to readers who are not experts in the field. In this case, it is better to be safe than sorry. If you are unsure whether a fact is common knowledge or not, ask the author to include the citation.

The Publication Manual of the American Psychological Association2 also describes self-plagiarism, which is presenting an author’s previously published results and ideas as new. Writers are often surprised to learn they can plagiarise their own work. To avoid this, ensure the relevant source is cited when referring to results and conclusions that have already been published.

Now let’s take a closer look at why authors plagiarise and how you can tackle plagiarism when editing.

Publish or perish (or plagiarise?)

Researchers are under extreme pressure to publish their work. The more papers they publish, the better their chances of securing essential funding to continue their projects. This brutal ‘publish or perish’ scenario is probably the main reason for deliberate plagiarism in academic publishing.

Life is even harder for the non-native English-speaking researcher. They may solve their writing difficulties by searching the existing literature for templates of good-quality writing to use in their own papers. This is often not deliberate plagiarism, but the consequences are still severe. Professional language editors can help avoid this by giving their clients the freedom to write in their own words, safe in the knowledge that their ideas will be clearly expressed after the editing process.

Encourage your clients to think about what they want to say before they start writing. Their manuscript should be centred on a specific research question. The background information that is given, the materials that are used, the results that are presented, and the literature that is discussed should all focus on explaining and answering this question. This template will help your clients to distinguish between their own ideas and those that need to be cited.

Stay out of trouble

Plagiarism is a serious offence which is often committed by accident in research writing. Authors are ultimately responsible for the content they put forward for publication, but editors (and proofreaders) should query anything they suspect may be plagiarised. Keep an eye out for text that is phrased differently from the author’s usual style, and for any facts or figures without sources. Listen to your professional intuition!

1 AMA Manual of Style (10th Edition), page 158.
2 Publication Manual of the American Psychological Association (6th Edition), page 16.

Claire Bacon is a former research scientist and an Advanced Professional Member of the SfEP. She edits manuscripts for non-native English-speaking scientists and works as a copyeditor for The Canadian Journal of Anesthesia.

This article was published on Claire’s blog on 28 January 2020. Many thanks to Claire for granting permission to amend and republish it.


On 1 March, the Society for Editors and Proofreaders becomes the Chartered Institute for Editing and Proofreading, following the granting of a royal charter. Read the Chartership FAQs, keep an eye on our social media feeds over the coming days, and next week read the first CIEP blog post!

Twitter: https://twitter.com/thesfep
Facebook: www.facebook.com/EditProof
LinkedIn: www.linkedin.com/company/the-ciep/


Photo credits: Books Aaron Burden; Laptop – Glenn Carstens-Peters, both on Unsplash

Proofread by Andrew Macdonald Powney, Entry-Level Member.
Posted by Abi Saffrey, SfEP blog coordinator.

The views expressed here do not necessarily reflect those of the SfEP.

British Library Study Day: Fairy Tales

By Tor Hegedus

Once upon a time, on a not-so-Grimm Saturday in January, a group of fairy-tale enthusiasts gathered at the British Library for a sold-out study day. Thanks to a post on the SfEP forums highlighting the event, I was lucky enough to be among them.

I’ve always loved fairy tales – the magic, the feeling that anything could happen and the dark little corners found in even the most child-friendly retellings – so the library’s promise that I would ‘discover stories I’d never heard before’ was a temptation I couldn’t resist. Also, as a children’s specialist who has worked on numerous fairy-tale retellings and collections, I was curious to learn more about the history of these traditional tales and see if there were any takeaways to be found for editing them.

Arrival

Upon arrival, we were treated to tea, fancy biscuits and goody bags (!) containing a copy of the programme, as well as a beautiful British Library notebook and pencil. The programme had been updated at the last minute due to a dropout, but the replacement lecture by Dr Erica Gillingham sounded promising … if anything, I was more excited than before. And I didn’t have long to wait. Soon enough, we were invited to take our seats in the library’s Knowledge Centre Theatre for the morning session.

The morning session

The day was kicked off by Michelle Anya Anjirbag from the University of Cambridge. Michelle’s talk, ‘Unlocking the Cabinet of Stories: Fairy tales, subversion and representation’, touched upon our understanding of fairy tales – our expectations and the biases those expectations reveal. She also talked about the issues surrounding representation and diversity in fairy tales, both historically and in modern-day retellings.

Michelle was followed by Jane Suzanne Carroll from Trinity College, Dublin, who talked on the subject of landscape within fairy tales. Her lecture, ‘Into the Woods: Spaces and places in fairy tales’, explored the familiar spaces within European fairy tales and explained why the same spaces occur again and again. It also examined the ways that stories have become embedded in real landscapes, using Irish and Welsh examples.

The late addition to the programme, Dr Erica Gillingham, closed off the morning with her talk ‘Cinderella and the Huntress: A lesbian retelling of Cinderella in Malinda Lo’s Ash’ – a lecture that not only spoke to the twisting of tropes in Lo’s Ash, but also offered a wider perspective on LGBTQ+ representation in YA fairy tales.

The afternoon session

After lunch, the afternoon opened with a thrill – Lucy Evans, a British Library curator, took us on a fascinating journey through the library’s collection of fairy tales. We were able to see examples of printed materials from the archives – from theatre posters and chapbooks to beautifully illustrated fairy-tale collections and even original manuscripts!

Next was Gillian Lathey, an honorary senior research fellow at the University of Roehampton, with her talk, ‘The Princess and the Multiple Peas: The translation and transformation of fairy tales’. In this lecture, Gillian discussed how the choices and personal styles of translators (and editors!) have impacted familiar tales over time.

Finally, author and publisher Dr Tamara Pizzoli took the stage for her talk, ‘The Tooth Fairy is a Black Woman and Other True Tales: A modern griot’s quest to rewrite history one fairy tale at a time’. In this talk, Dr Pizzoli opened up about the founding of her publishing company, The English Schoolhouse, as well as her journey as an author and what inspires her to continue writing both diverse retellings of existing fairy tales (such as The Ghanaian Goldilocks) and original stories (like Tallulah the Tooth Fairy CEO).

Highlights

All of the speakers were engaging, knowledgeable and passionate about their chosen topic. With such a high-quality line-up, it’s no surprise that there were plenty of memorable moments throughout the day. Some of the most fascinating content for me included:

  • Michelle Anya Anjirbag discussing representation and diversity in Disney’s fairy tale adaptations – their history, the steps they’ve taken and the steps they still need to take.
  • Jane Suzanne Carroll presenting a map tracking the geographical origins of Irish selkie stories. During this segment, it was pointed out that certain Irish surnames hold links to selkie folklore … leaving one surprised audience member checking themselves for webbed toes during the break!
  • Lucy Evans sharing an image of Angela Carter’s The Bloody Chamber. (I’m not ashamed to say I let out a squeak of excitement – The Bloody Chamber is a long-loved favourite of mine!) Lucy also shared this – a chapbook with a subtitle I still can’t quite shake!
  • Gillian Lathey discussing the changes made in one translation in the story of ‘The Princess and the Pea’. The translator, who felt it unrealistic that a single pea would be felt under so many mattresses, took it upon themselves to add multiple peas – a change that can still be found in subsequent versions today.
  • Learning that in early instances, Goldilocks was not as we know her today. In fact, early versions of the story had her as an old woman with silver hair!

Into the sunset

With a hot chocolate and my notes to keep me company on the train home, I found myself reflecting on the day. Overall, it was a fantastic experience – well worth the price of admission. It would have been beneficial to have a few more breaks dotted about … the seats were comfortable, but two and a half hours is a long time to be sitting in one place without a break!

The only (VERY minor) disappointment I had related to additional materials provided after the day. While I did take my own notes, we were told we would receive additional materials from the speakers via email in the following week. I was looking forward to a more comprehensive memory jog from these, but for the most part they lacked the depth I was hoping for.

For anybody interested in attending a future event at the British Library, you can browse here to discover what’s on.

Tor Hegedus is a writer, editor and Professional Member of the SfEP. Formerly an in-house copyeditor at a well-known children’s publisher, Tor ditched the commute to fully embrace freelance life – pyjamas and all. When she’s not wrestling commas, she can be found slurping tea and reading picture books to her cats.

 

 


Photo credits: open book Natalia Y; woods – Donald Giannatti, both on Unsplash.

Proofread by Victoria Hunt, Intermediate Member.
Posted by Abi Saffrey, SfEP blog coordinator.

The views expressed here do not necessarily reflect those of the SfEP.

 

Scammy editors, cautious editors, and the clients in between

By Kia Thomas

Recently, I received an email from the client whose manuscript I was working on. It said: ‘Just touching base to see if we are still on track for delivery of my manuscript by xx?’

I had given the author no reason to believe we wouldn’t be, so I could have, were I the type to take things overly personally, bristled at the implied questioning of my professionalism. But I hadn’t been in contact for a while (she’d sent the manuscript well before Christmas, but I wasn’t due to start until January), and I knew the author was on a tight schedule, so I sent a quick message back to say yes, still on track, and if I got done a few days early I’d send it back immediately.

I received another email straight away: ‘Wonderful. Thanks for the update. With the last editor, I sent a similar message and never heard back. It was a relief to even just see your name pop up.’ Then I remembered – the reason this client came to me was because they had been horribly let down by another editor, who had just disappeared on them after taking payment.

Editors like this exist, unfortunately. Outright scammers, or just unreliable people who have no idea how to act in a professional manner. They can be found in every profession, and ours is no exception.

Most of the online editorial circles I move in are filled with people who would never dream of taking advantage of a client. They would be ashamed of doing a half-arsed job. They could never imagine ignoring a client for weeks on end. This kind of behaviour is so far from their own experience of being an editor that I think many of them don’t quite understand just how often this happens to unsuspecting authors, and how devastating it can be. So when they start working with a client who questions all their procedures and ways of working, or who bombards them with emails and requests for progress reports, those editors can see these things as signs of an overbearing client. To be fair, that’s sometimes exactly what they are. But sometimes they’re the sign of someone who’s been badly burned. Every editor, and every business owner, for that matter, should remember that not all clients are approaching the relationship with the same expectations and baggage.

I think that as editors we could sometimes do better when it comes to understanding our clients’ concerns. There are people out there doing great damage to the reputation of our profession, in the indie world at least, and there’s a lot we can do to undo some of that damage and restore our collective good name.

Freelancing is full of risk. Good business owners do what they can to protect themselves from those risks. But we need to be aware of the effect this might have on our potential clients. For example, you could ask the question ‘Should an author pay an editor in full before receiving the edited manuscript?’ in an editors’ group and a writers’ group, and you’d get two different sets of answers. Editors would lean towards ‘Always get payment first’, backed up with horror stories of being ripped off by clients. Authors would lean towards ‘Never pay first’, backed up with stories of being ripped off by editors. Both things happen. Both sets of concerns are legitimate.

The problem comes, then, when we start seeing the expression of these concerns as red flags, when they might be nothing of the sort. An editor might be the perfect person for an author’s work, but if both have been cheated with regard to payment in the past, and so the editor refuses to release the edits before payment, and the author refuses to pay before seeing the edits, they’re at an impasse. A potentially brilliant working relationship could be lost before it’s even begun.

I think the solution lies, as it so often does, in empathy, honesty and communication. Our clients are investing sometimes huge sums of money with us, and handing over a piece of work that could have taken them years. That’s a lot to trust a total stranger with, so we should respect that. Where we have developed practices to protect our businesses from risks, perhaps we could be better at explaining to clients why. We don’t have to, of course – we are entirely free to run our businesses as we see fit and only work with clients who accept that unquestioningly. But honesty and openness are generally good things, and we could be opening up great opportunities for ourselves by bringing more of those things into our interactions with potential clients.

And perhaps there is also room for compromise. Again, no one has to compromise on anything if they don’t want to. But are there ways we can protect ourselves while also allowing our clients to protect themselves? For example, I have recently decided to move to asking for payment before delivery of the full edited manuscript. But I recognise that this might make some new clients nervous, so I offer to send an edited chapter on request, any chapter of the client’s choosing, so they can be reassured I have actually done the work.

It can be a difficult thing, to give people the benefit of the doubt when the stakes are high. A non-paying client, or one who oversteps boundaries, can cause huge problems for an editor. But we aren’t the only party who has something to lose. I wrote once about editing with kindness. We can do business with kindness too.

 

Kia ThomasKia Thomas spent 11 years in the arts before becoming a freelance fiction editor at the beginning of 2016. She specialises in contemporary romance and is an Advanced Professional Member of the SfEP. Kia lives in South Tyneside, and she can often be found networking with her colleagues in online spaces (ie spending too much time on Twitter).

 

This article was originally published on Kia’s blog on 4 February 2020. Many thanks to Kia for granting permission to amend and republish it.


Photo credits: notebook Kiwihug, baggage – Waldemar Brandt, both on Unsplash

Posted by Abi Saffrey, SfEP blog coordinator.

The views expressed here do not necessarily reflect those of the SfEP.

From terrified to trainer

By Cathy Tingle

I never planned to be a trainer. I hate speaking in public. My voice is soft and I’m prone to saying ‘um’ and ‘er’ as I struggle to articulate my thoughts. When I get going, I trip over my words. I certainly don’t have what you would call the gift of the gab.

As part of my job, I’d run a couple of courses years ago, fuelled by youth and, I don’t know, luck. Since then, I’d been made redundant, moved city, had kids, and lost confidence the way you do when you’re at home all day interacting with small children and a screen.

So imagine my feelings when I received an email in August 2018 from Margaret Aherne suggesting I take over two of her copyediting courses.

If you’ve not been on one, Margaret’s courses are a treat. Her Publishing Scotland ‘Welcome to’ and ‘Further’ courses in copyediting and proofreading were exactly what I needed as I started out in editing in 2014. She was clearly an expert, vastly experienced, but hilarious with an endearing nerdy slant (keen on steam trains, bus shelters, that sort of thing). Her exercises were masterful – thought through and clever. I signed up for all her Edinburgh courses. Afterwards, we kept in touch by email, and I was secretly hoping she’d write a new course I could attend.

Taking up the mantle

But it wasn’t to be. Family and health stuff meant that Margaret couldn’t make the trip (always by her beloved train) from Bristol to Edinburgh any more. So, did I fancy taking on her Publishing Scotland copyediting courses? Denise Cowle would be running the proofreading ones.

Me? She must have confused me with someone else, or mistaken my shiny-eyed interest (I was a bit of a Margaret groupie) for training ability. But … what an opportunity. I replied with an update on my work and what training I’d run before, adding: ‘I do feel very green and inexperienced compared to you!’ It didn’t seem to put her off and we arranged a meeting.

In the meantime, I almost bottled it. One evening it became crystal clear. What I was I thinking? I could barely string a sentence together with my own family, let alone a set of delegates. I’d never manage Denise’s capable, clear and confident delivery (for I had checked her out on YouTube talking about semicolons). I’d email Margaret and tell her I couldn’t do it. And I did. She was incredibly understanding but gave me the night to think about it and the chance to confirm my decision in the morning.

In the morning, I felt … OK. Still a bit scared, but all right. So it was on again, and I met Margaret a few weeks later in Glasgow, where she talked me through the content of the course and assured me she’d give me advice and guidance whenever I needed it. I hugged her goodbye. It felt like I had been anointed.

Five steps

And so began the long countdown (of around six months) to delivering my first day-long course. What did I do to prepare? Here are my tips for going from terrified to trainer.

  1. Familiarise yourself with the content. Nothing makes you confident like knowing your stuff. So I made sure I was completely au fait with everything in the course. I looked out for extra examples and other material that could augment the learning points. Becoming familiar with the content also involves anticipating questions. The course included a section on grammar and punctuation. What if the delegates asked hard questions at that point? Time to raise my game. When the opportunity arose, I volunteered to take over ‘A Finer Point’ in Editing Matters from Luke Finley.
  2. Read a book. Sounds like a cop-out, doesn’t it? But it will give you a chance to get your thoughts in order. It will also make you realise that your situation is far from unique. I read How to Own the Room by Viv Groskop, which contains case studies of well-known women speaking in public. The book told me: ‘You can’t get around fear. You can only go through it. And the way to go through it is to speak in public and get more used to it.’ Argh. Was there no other way?
  3. Talk to an experienced trainer. I went to see someone my sister knew who had decades of training experience. He gave me some great ideas for icebreakers and tips for dealing with questions. He also pointed out that nerves are a bit of vanity, aren’t they? The day’s not about you. Above all, though, he listened to my concerns, was encouraging, and told me the story of when he found himself dry heaving from nerves in the toilets of No 10 Downing Street before running a training session. So.
  4. Practise. Viv Groskop said it. The best way to feel better about the whole thing was to do it, or a version of it. So I put myself on the rota of people that give the welcome and notices at church, to get used to being confronted with expectant faces and hearing the sound of my own voice. The most useful experience was when I didn’t realise I was down for one Sunday, turned up as the service started and was told: ‘Thank goodness you’re here! We didn’t think you were coming!’ So I had to get a lightning brief and just go out there and do it. My slightly breathless delivery, some of it on the verge of giggles, was complimented. Coming across as human obviously worked.
  5. Make the takeaways good. I wasn’t kidding myself that the delegates would hold on to my every word, and I wanted to relieve a little of the pressure on my performance, so I made sure that there was an exhaustive resources list and prepared a ‘keep in touch’ sheet so I could email everyone with the presentation. This would also be useful as a vehicle for answering any questions that completely stumped me. I could say, ‘I can’t answer that now, but I’ll look it up and let you all know’.

And that was all I could do in the time I had. I was still nervous on the day. I always am. I’ve done three training courses now – two whole days and a half (with Denise running the other half) – but the more training I do, the more I enjoy it. After coming home from the first day-long course I had to have a lie down; the second time I went out in the evening. So it must be getting easier. Comments from the delegates have been positive. One made me laugh: ‘Cathy is nice and quite funny’. Only ‘quite’! Looks like I still have a way to go before I’m a Margaret.

Cathy TingleCathy Tingle is an SfEP Advanced Professional Member, based in Edinburgh. Her business, DocEditor, specialises in non-fiction editing. She runs ‘Introduction to Copy-editing’ and the copyediting section of ‘Further Copy-editing and Proofreading’ for Publishing Scotland. Like Denise Cowle’s ‘Introduction to Proofreading’ course for Publishing Scotland, both courses attract three SfEP upgrade points and are offered at a discounted rate for SfEP members.


In March 2020, the SfEP will become the Chartered Institute of Editing and Proofreading (CIEP), and the CIEP’s first annual conference will take place at Kents Hill Park, a purpose-built conference and training centre in Milton Keynes, on 12–14 September.

The provisional programme will be released before booking opens in March, and will feature a mix of high-quality workshops and seminars on various aspects of editing and proofreading, as well as running your own business and developments in the publishing world. If you would like to suggest a topic or speaker (it could even be you!), contact the conference director as soon as possible (conference@sfep.org.uk).


Photo credits: laptop on table Patrick Robert Doyle; chairs and flipchart Kovah, both on Unsplash.

Proofread by Alice McBrearty, Entry-Level Member.
Posted by Abi Saffrey, SfEP blog coordinator.

The views expressed here do not necessarily reflect those of the SfEP.

 

Coping with criticism

By Liz Jones

One of the most exciting things about freelancing, but also one of the hardest, is that feeling that the buck stops with you. You’re in control of the work you do, keeping the business going. You’re entirely responsible. On a good day, this can be exhilarating. It’s a buzz to win a new contract or client. There’s nothing quite like sending off a massive invoice for a job well done – a direct and tangible result of your efforts. And it’s a real kick to be praised for excellent work.

The flip side of this is that we also need to be prepared for feedback that isn’t so good. We’re all human, and sometimes we have off days, and we miss things, or misunderstand an aspect of a brief. Sometimes there’s a distance between what the client expects and what we think they want. Or maybe a document is just in such bad shape that it’s all we can do to make it better, and it’s still not going to be immaculate – at least, not in that timeframe, with that budget. Perfection is never a helpful aim.

How we deal with criticism of our work matters. Bad feedback can take a huge mental toll if we’re not careful. It’s not simply a question of avoiding it entirely, as it’s bound to happen sooner or later, no matter how careful we are. But there are strategies that can help us cope with it more effectively, and perhaps even turn it into a positive experience (eventually).

I tweeted about this recently: https://twitter.com/ljedit/status/1217800318932656129

My Twitter thread was in response to a client having commented on some things I’d missed in a proofread, some of which were debatable, but several of which were not – in an ideal world I would have caught them. My response to the client, after sleeping on it (and yes, after initially getting indignant and defensive, and stomping around the kitchen), was a succinct acknowledgement of the things I’d missed, while also drawing attention to the fact that it had been a heavily corrected set of proofs; no proofreader can catch everything. I also thanked them for their feedback. Later I received a positive response from the client, and more work. I think as a result of our exchange both sides felt heard, and also reassured that our good working relationship was intact.

Professional resolution

I shared the experience on Twitter because receiving bad feedback can be such a lonely experience, but probably a fairly universal one in our profession. It received quite a few likes and shares, and some responses indicating that I wasn’t alone. So, based on my own experiences of responding to criticism in the past 12 years (let’s just say I’ve improved over time), plus conversations with colleagues, here are some tips for managing in this situation.

  • Dissociate yourself. It can be incredibly painful to have work criticised. It may even feel like a personal attack – but it (generally) isn’t. Remember that you are not your work. Even if it’s fallen short in some way, it doesn’t mean you have.
  • Don’t panic! Your first reaction might be to assume that you’ve messed things up completely and lost a valuable client. But feedback, even if it’s negative, is generally a good sign. It means the client is interested in an ongoing working relationship and building a dialogue with you. They don’t want to lose you, they just want to keep lines of communication open so you understand better what they need in future.
  • Give yourself time. Your instinct might be to write back immediately, to try to sort everything out right away. However, my advice would be to give yourself as much time to reply as you reasonably can. Sleep on it if possible. The more quickly you write back, the more defensive you’re likely to be, and the situation won’t be helped by heaping it under a load of excuses.
  • Assess the criticism. As I said, criticism is painful, and it’s even more painful to look it directly in the eye. But this is important: you need to understand what you did wrong. This means acknowledging to yourself as well as the client that you made silly mistakes, or were distracted for some reason, or were trying to do too many things at once.
  • You need to address the criticism, of course. It’s good to deal with all the points raised, even if only to say ‘yes, I should have caught that’. Own your mistakes; apologise briefly if necessary. Try to avoid lengthy justifications. Do stick up for yourself if you feel the client is being unfair, but don’t bang on about it, or retaliate with accusations about unreasonable expectations. This is not the point at which to try to renegotiate the contract.
  • If you honestly didn’t know how to do something before, don’t just stumble on in ignorance, hoping you’ll get away with it again in future. Take the opportunity to plug the gaps in your knowledge.

How far should you go to fix things?

This can be tricky. It might be your instinct, because you’re a nice person, to ask for the files back to go over them again. You might want to make the new corrections yourself. You might even think you should charge the client less than agreed. But don’t be too hasty; the client probably isn’t expecting any of this. Don’t over-compensate for something fairly minor. Reassure the client that you will look out for the points they’ve raised in future work, and make sure you don’t make the same mistake(s) again.

Red flags and abusive relationships

Although I wrote that criticism of work is not generally a personal attack, it’s worth remembering that on rare occasions, it is. I’ve been in situations, and I know many other editors have too, where criticism is not warranted, or is out of all proportion to the supposed misdemeanour. Most clients are entirely professional in their dealings, but a tiny minority are unscrupulous, even abusive. If you reach a point where everything you do for a client is criticised, and your professionalism is being called into question (even after you’ve conducted an honest appraisal of your work), or you’re made to put in more work than you’re being paid for to ‘atone’ for a string of supposed infractions, then it’s time to walk away.

As freelancers who often work alone, we can be vulnerable to a particular kind of toxic power struggle where we are made to feel useful, needed, part of a team – and as a result end up giving a client far more than they are paying us for. This can happen quite insidiously, so we should be vigilant in our setting and maintaining of boundaries in working relationships.

 

Liz Jones has been an editor since 1998, freelance since 2008. She works for a number of non-fiction publishers, agencies and individuals, and specialises in highly illustrated books on architecture, art and culture, as well as tech and electronics.

 

 


Editor and Client: building a professional relationship is an SfEP guide that aims to help freelancers understand the needs of their clients, and to give clients a clear awareness of freelancers’ requirements to do a good professional job.


Picture credits: Girl with head in hands – Caleb Woods; And breathe – Max van den Oetelaar,  both on Unsplash

Proofread by Joanne Heath, Entry-Level Member.
Posted by Abi Saffrey, SfEP blog coordinator.

The views expressed here do not necessarily reflect those of the SfEP.