Tag Archives: community

Forum matters: Business management tools to boost your business

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This feature comes from the band of CIEP members who volunteer as forum moderators. You will only be able to access links to posts if you’re a forum user and logged in. Find out how to register.

open book with a motivational message on the inside. It reads "Wish for it, hope for it, dream of it, by by all mens do it."An Excel shortcut, how to set up multiple monitors, how to reflect domestic costs in a tax return, how to stay well in lockdown. These are just some of the issues that members have brought to the CIEP forums, looking for help and practical advice. It is a reflection of the age we live in that the responses often recommend an app, a macro, a program or some other automated tool as the solution.

Perhaps inevitably, most posts seeking help or advice are about grammar, punctuation, usage or other language-related problems. But there is a wealth of expertise among the membership on the broader practical aspects of running a business. Most of us are freelancers. So, without admin, secretarial or IT support, multi-tasking has to become second nature.

Business tools for digital marketing

A great example of the forums acting as a resource for business tools comes in the area of website building. Most members count a website as a key element of their marketing. There have been a number of threads over the years with advice on the best website hosts, tools and servers for newcomers. One request for advice on website builders elicited views on six different options and an additional resource for templates – all in just 24 hours! The advantage of the forums is that you get suggestions from people in the same line of business who will be facing many of the same challenges. Other threads discuss resources for logo design and blogs, even links to courses on how to improve SEO.

close-up of a laptop at an angle with a brightly colored backgroundBusiness management tools for money matters

However we approach our business, there is no escaping the need to keep careful and accurate accounts. CIEP members shared knowledge and advice about key business tools in a thread on accounts software where members – crucially, with similar business needs to the original poster – weighed in with advice on a number of different accounting packages. They have also touched on the pros and cons (in the UK) of setting up as a limited company or a sole trader, how to handle specific tax issues like PAYE or allowing for domestic costs in a tax return.

All the answers

No discussion about boosting business efficiency would be complete without a mention of macros – the one topic that has a forum all to itself. Its threads reveal that we have members at all points on the spectrum, from programming experts to absolute beginners. But the help and advice available – and freely offered by some members – has enabled many to conquer their initial fear of macros and discover the huge improvements and time savings that can be achieved with them. You can also find discussions on the forums about other editing software packages, such as PerfectIt.

And if you can’t find what you want, just ask! Earlier this year a member said they couldn’t find much information about Linux on the forums, so they posted a question and set off a thread with competing views on the usefulness of Linux as an operating system.

Training, an essential part of maintaining our professionalism and standards, is another area in which the forums are a major source of ideas and inspiration. Many CIEP newcomers have come to the forums for advice on how to negotiate the maze of courses available from the CIEP and other providers, to boost their chances of finding the right course for the career path they have chosen.

Tips for productivity

There are always new forum threads on a wide range of products, programs and tools with a common theme of boosting productivity. Topics covered include:

Keeping healthy

As we all wish 2020 a (probably not very) fond farewell, it is also worth noting that the forums were a healthy source of advice about maintaining our mental health and dealing with the stresses that have come our way. Members have shared ideas and tips on loneliness, difficulties with concentration and a range of self-care ideas, including walking, resting, meditation and cookery.

Many members cite the forums as one of the greatest benefits of CIEP membership (and some of us probably spend too much time on them – see the recent blog post on productivity!). They can be a veritable gold mine of help and advice, and their value comes from the fact that it is members, many with similar experiences and facing the same challenges, helping each other.

Photo credits: But by all means do it by S O C I A L . C U T; high impact designs by NordWood Themes, both on Unsplash

Posted by Abi Saffrey, CIEP blog coordinator.

The views expressed here do not necessarily reflect those of the CIEP.

Forum matters

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This feature comes from the band of CIEP members who volunteer as forum moderators. Links to the forum threads will only work after you’ve registered for the forums and logged in.

If there is one place worth revisiting often, it’s the CIEP member forums. Some of us swear that access to the forums alone is worth the membership fee – and that’s only a slight exaggeration. In fact, about half the people who have joined the forums have never written a post, but I’m sure they’ve gained plenty from their lurking.

One member has written over 17,000 posts, but then they’ve been signed up for nine years and had plenty of official business to discuss. One per cent have contributed over 1,000 posts, but the majority contribute as and when the fancy takes them. And there’s plenty of variety to suit anybody’s fancy.

All CIEP members have the right to access the forums, but for the moment (until our new website is up and running) you do have to take the positive step of joining. It is a two-stage process, but simple. First you register via the main CIEP website, then your application is approved by a moderator (sometimes this happens in minutes, sometimes in hours; it depends whether the volunteer moderator is online at the time). This process ensures privacy on the forums, because this is a space to share and to vent as well as to pick up useful info. It’s the CIEP water cooler!

Frequent venting, constant support

Plenty of venting does go on: against low pay (Offer from [global company]); against rude clients (Rude email from publisher for asking MS to be in order); and against incomprehensible paperwork (HMRC self-assessment – reporting ‘foreign income’). But it is never allowed to get personal or vindictive. By all accounts, our forums are a much friendlier space than many online. If a thread looks as though it’s going that way, then any member can easily flag up their discomfort by emailing the moderators (forums@ciep.uk). Posts may be deleted, threads removed and, in the worst case, a member can have their access denied (temporarily or permanently). It does happen – but not often. Any vitriol is dealt with swiftly and fairly and in line with the CIEP Dignity Policy. But what usually happens is that a range of viewpoints emerges, putting things in perspective and offering a solution or two.

Many people use the word ‘supportive’ in relation to the forums. It goes without saying that much of that refers to sharing professional knowledge. Knowledge about words and their ‘correct’ use, knowledge about the business of editing/proofreading and acquiring clients, knowledge about hardware and software. But there is other, more nebulous, support that goes on throughout the forums.

On the forums during COVID-19

A case in point has been during the coronavirus lockdown, when the forums have come into their own. Discussions have ranged across:

Collective wisdom

One great virtue of the forums is that the threads automatically become a huge archive, a fount of collective wisdom. The extraordinary thing is how much of this knowledge remains useful year on year, which makes the role of lurker even more valid!

Many questions come up over and over again, particularly from newbies, so the best first step is to use the Search function. Like all search facilities you need to play with the term(s) you input; if, at first, nothing comes up, then try again with a longer or a different word (it needs to be at least four characters long). But please don’t moan if you find you’re sucked into a distracting vortex of posts and you lose an afternoon! We guarantee the forums will distract, entertain and educate you, and it’ll be time well spent.

Photo credit: Kindness by United Nations COVID-19 Response on Unsplash

Proofread by Emma Easy, Intermediate Member.

Posted by Abi Saffrey, CIEP blog coordinator.

The views expressed here do not necessarily reflect those of the CIEP.