Flying solo: Customer service – being people-centric

This article by Sue Littleford, for our regular Flying Solo column in member newsletter The Edit, looks at a skill you need beyond editing in order to run a successful business: great customer service. The article covers: What is customer service? Using the resources of the CIEP Why does customer service go wrong? Why you […]

Flying solo: Turn hindsight into foresight with checklists

In this new column, Sue Littleford looks at running an editorial business and how to make things more efficient and effective. Checklists. Write them for your processes, use them consciously and keep them updated. Don’t try to make one checklist work for every type of job. I could stop there, but we’re learning that the […]

Wise owls: how long does it take to edit something?

We asked our parliament of wise owls, all Advanced Professional Members, about editing speeds: how long does it take to edit or proofread something? What’s fast or slow, and is that even the right question? Hazel Bird Few topics in the editorial world are more prone to oversimplification than editing speeds. I suspect some of […]